Consumers have a good idea of what to expect. Returning an item to a retailer was a simple process: simply bring the item along with the receipt to your nearest retail location for a refund or exchange. At the time, Internet shopping was still in its infancy, and most consumers were only familiar with the convenience and familiarity of in-store purchases and returns. Newgistics was formed in 1999 in Austin, Texas, at the dawn of the e-commerce era, with a simple goal: to establish a better way for shoppers to return things they purchased online. ![]()
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